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Or call the dealership: 01772 971422

Complaints Procedure

We want to know when something isn't right

If you're unhappy with any part of our service, please tell us. You can complain by phone on 01772 971422, by email to enquiries@northwestcar.group, or in writing to Blackpool Road, Kirkham, Preston, Lancashire, PR4 2RE.

What happens next

  • We'll acknowledge your complaint promptly and investigate it fairly.
  • We aim to resolve complaints as quickly as possible and will keep you informed of progress.
  • We will send you a final response setting out our findings within the timescales required by the FCA (normally no later than eight weeks).

If you're not satisfied

If you are not happy with our final response, or more than eight weeks have passed, you may refer your complaint free of charge to the Financial Ombudsman Service: financial-ombudsman.org.uk, 0800 023 4567, Exchange Tower, London E14 9SR.